AT&T Employees- Unfriendly and Alleged Gay Bashers?!

As a long standing customer of AT&T, I've always known that their employees were not the nicest group of customer service providers.  But based on the response to a video I posted on YouTube from one of their "alleged" employees, apparently they bash on the gays when they put customers on hold!

Here is the comment I received from a YouTube viewer that claims he is an employee of AT&T:

(Click on the above image to enlarge)

Here is the YouTube users YouTube Channel:

http://www.youtube.com/user/SumKoon

Please feel free to let him know how you feel.

United in RAGE!

I really miss quality customer service.
I know I sound like an old man-
But I actually remember a time when it was a pleasure doing business with people.
Now, it's a pain in the ass!!!
I spent exactly 53 minutes on hold with United Airlines;
I had to listen to their recorded message remind me that, "The estimated wait time is approximately 3 minutes."
Ninety percent of why I stayed on the line so long was to tell them how annoying their false sense of hope is.
The rage built up so bad that not even telling off a low level customer support rep at United could keep me on hold...
The worst part is I still haven't been able to redeem my airline miles toward that ticket to Hawaii~
(That I CLEARLY NEED!)